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ABOUT Sytner Maidenhead

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Louise Schembri

Head of Business

Gareth Bowen

General Sales Manager

Paul Griffin

New Car Sales Manager

Kevin Badrick

Senior Business Manager

Mark Flower

Service Manager

Leroy Hutchinson

Service Manager

Sharon Bonsey

Accountant

Dee Pope

HR & Admin Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All works carried out satisfactorily and within the time frame quoted.

Service

No problems

Service

simple and efficient

Service

Very clear and detailed video report on the work required

Service

I have to give my special thanks to Wesley Watson for looking after me and providing excellent customer service.

Service

Darren was very helpful and provided information in a timely manner

Service

The Emac plan seemed to confuse everyone. I had to remind twice on the day that I had emac. Due to get a call back if brakes included, but that hasn't happened. Satnav update wasn't done. I was told it was ordered and I'd get a call - still no call

Service

Apart from the above everything was fine

Service

My service provider was very Proffessional

Service

My door still rattles a bit and the sun roof is still temperamental. I have yet to book a new appointment.

Service

All went well on the day.

Service

Nicole was lovely, didn't waste my time. Only if all the staff there were like her! Look forward to dealing with Nicole again in the future.

Service

Got it done in time

Service

Darren called after I dropped my car off to give me an estimated time of pick up. He was spot on!

Service

No problems good service

Service

Nicoll was kept me up to date with progress and nothing was every too much trouble.

Service

From the time I walked into the Reception area until I left I was bowled over by the hospitality of the staff. Nothing was too much of a bother to them.

Service

This is the 4th bmw in our house, all from Sytner. I actually like the garage and simply expect the cars to be great...

Service

As I said in last question, everyone was friendly and service was completed more or less on time. Car was cleaned well.

Service

Everything was fixed and the issues were discussed with me before and after to ensure I was happy with the end result.

Service

The team made special arrangements to collect and return my car which was highly appreciated. Very professional service throughout. Car returned on time and well valeted.

Service

Everything completed and on time, service adviser was so friendly, she couldn't of been nicer.

Service

Kept me fully informed and carried out what they promised on time

Service

Although I had a service pack I was advised that I needed to pay £99 for a vehicle inspection. This was not mentioned at the the if the booking.

Service

My only suggestion for improvement is having a slightly larger fleet of courtesy cars as they are on quite a long lead in, but this could be normal in the industry, in which case, fair enough.

Service

Excellent service valeting could have been better for full marks.

Service

They guys in the garage even sorted out my AdBlue for me during the service giving me complete piece of mind as I drove away!

Service

During the initial meetings I and the service adviser did have some arguments on the issue and its investigation. However, Saida was professional & kept me informed. Eventually my problem was resolved. Had to bring car 3 times, hence only 4 star.

Service

Never kept waiting. Everything done on time. My only complaint would be the valeting of the car left a lot to be desired. Hopefully that can be improved.

Service

I had MOT and Annual Service in a day and was glad to finish time I asked. Car Valet was also good, too. It was my first time to see how to check my car at the shopfloor in video which was impressed me.

Service

They didn't write down our new address that we gave them and therefore dropped the car off in the Maidenhead branch. They then made a big fuss about it that we have to pick up the car ourselves since it's 30 min further than expected.

Service

there was an issue and it was dealt with very professionally by Darren

Service

I was going to postpone the service because something came up at work and could no longer make time to drop the car at the BMW service garage. When I called to cancel they offered to pick the car up and drop it off without extra charge.

Service

Would have been completely satisfied, but valet wasn't great.

Service

After the service I realised the car is been driving smoothly

Service

Prompt efficient service but was told my car was ready to collect and when I turned up it was still being cleaned so had to wait around for 15-20 minutes. Very happy with service but the wait was frustrating

Service

Very good service

Service

Not kept waiting - v important. The staff look after the vehicle. All v stress-free.

Service

Very satisfied. The staff were all very friendly and attentive. It was especially nice to be sent the inspection video whilst waiting on site.

Service

Everything went well except for the car wash wasn't done. Not the end of the world but still. I collected the car quite late so not practical to mention and then wait.

Service

As explained in previous and car washed and hoovered was a nice touch And having a car to use was great

Service

Booked me in quickly and it was resonable in cost

Service

They have lost a car part of mine and have done nothing so far to replace it.

Service

Can't fault the service but expensive.

Service

Exemplary customer service and great communication.

Service

Picked up and returned on time. Jobs done, car washed and valeted.

Service

The recall service was completed but it was not easy to arrange.

Service

Sytner had my car longer than expected which inconvenienced me but they dealt with the issue very effectively.

Service

Always pleased with service provided by the team at Maidenhead.

Service

Poo service experience

Service

Took car in first time and they had wrong replacement part, said would call when correct part in. After over 7 weeks no call? I called and tried to speak to service contact 2 times, receptionist sent email to them but no call back, extremely poor.

Service

Darren was excellent all through the process, offered to collect car because of roadworks. And The (Polish?) guy who picked up the car from my office was super polite and looked very smart and was a pleasure to deal with.

Service

Friendly and professional

Service

A software upgrade was also done and this reset to factory settings anything that I had changed. It would be good for my settings to have been saved and the re-applied after the upgrade had been done.

Service

Always helpful never pressured

Service

very good

Service

The service assistant was polite, informative and responsive. Also the centre was comfortable clean and inviting.

Service

Very good, just couldn't do the car wash for some reason

Service

Quick to get an appointment, given a loan car. The reception desk was manned and ready for me. Only Down side is the inside of the car was not cleaned, as this is a nice perk of leasing a car.

Service

Excellent service.

Service

Darren price is amazing- the best service advisor I've ever worked with

Service

I was extremely disappointed with my last visit. on 8/8/19. Overnight on the 5thAugust my I-drive system stopped working due to a software issue. This problem was experienced by many other owners and was caused by a download issue..

Service

All went well

Service

I usually have a car health check, with a video. Which I didn't receive on this occasion. Not the end of the world obviously, but used to having them

Service

All work done, but left with broken trim and a rattle that wasn't there before. Will be rectified by the dealer, but shouldn't have happened.

Service

No problem with the service or service department but no response from sales to my request for a valuation/possibility of buying what is probably the best example of this model that the dealership will come across.

Service

Car was returned without hoover or washed. I was a bit surprised by this as it is fairly standard practice with Sytner.

Service

My Customer contact was extremely helpful & tried to resolve the issues highlighted

Service

Excellent, friendly and professional service from inception, booking the vehicle in, offered a coffee on arrival, brilliant service from Mike Habgood .

Service

Car was collected & delivered back having been cleaned & issue resolved.

Service

Kept informed throughout the process and notified when I could expect to pick the car up. The personalised video that is sent on text is brilliant. 1 thing to improve would be a complimentary valet after work completed, not just a general wash/vac

Service

Darren is an absolute star, considerate and helpful.

Service

Very unsatisfied when it came to booking the car in and awaiting updates as to the availability of a courtesy car prior to the work taking place. Very satisfied once the work started.

Service

I felt that the service gave me greater confidence that the air conditioning was working at it's optimum level

Service

Longer wait time than promised

Service

Still waiting for a quote for a scratch in the front bumper.

Service

The very high price for the first service prevented me from giving 5 stars.

Service

Left VM to have someone call back and no one returned my call

Service

This is the second time I have had a vehicle recalled for the EGR valve issue, last time it took 9 weeks to resolve, this time 3hours

Service

Service staff were very helpful & kept me informed of progress with resolving my car's problem

Service

Easy to deal with and I was kept informed of what was happening and when

Service

Over priced, no courtesy car/driver but nice staff

Service

Prompt knowledgeable recommendations

Service

Was very satisfied with the service but not completely. Whilst waiting to collect my car I was advised my car hadn't been cleaned (my car had been stated as being ready by midday, this was at 4.30). Waited a further 15mins whilst this was completed

Service

I was made to wait longer than I was informed. I was told 90 minutes but waited 3hours. Even then the work was completed and I had to notify them

Service

MoT carried out exactly as promised

Service

I went in for 3 new tyres. The price was competitive, the service polite, but the job was extremely slow. It took 1 ¾ hours to be done - terrible. I was told they were "busy" - a weak excuse, as the car was booked in at a specific time. Poor.

Service

Friendly and accommodating

Service

Quick works undertaken while I waited. Hot drinks and a pleasant area so I could work while I waited.

Service

No communication with costumer about updates regarding service .Over booked very, difficult parking

Service

Couldn't be better.

Service

Work completed on the day, kept fully informed great service.

Service

After arriving in Henley I discovered that the service indicator hadnt been reset, so had to go back to maidenhead for it to be reset - after paying £309 for an oil service I would have preferred not to wasted fuel and more of my time to resolve.

Service

You used to provide a collect and return service , i live in Windsor and that means a long wait or two expensive taxi journeys.

Service

Not satisfied as I'm loosing the trust because of these experiences.

Service

Fast and good comms.

Service

Someone collected my car from my home and the work was carried out. The car was returned with the work completed at the agreed time

Service

Not only did they do what I asked, they also identified a outstanding recall notice and did it there and then without a new appointment

Service

It was very slow to drop off and collect my car. 40 mins bothe ends of the day

Service

Good reception and looked after whilst waiting for service to be completed. Unfortunately had to return the following day as brake fluid service reminder had not been reset - basic!

Service

My long term business association with Synter Maidenhead provides me with confidence in the operation of mechanical care of my vehicle and business management for myself.

Service

Great team. Attentive to detail and helpful.

Service

See previous comments.

Service

Could be improved.

Service

Helpful team and can fit in at short notice.

Service

The dealership has outgrown their current premises and I gained the impreßsion they were spending more time shuffling the cars than fixing them!

Service

Even though my new car was parked outside and wet, when I arrived I saw Bill wiping down my car and cleaning it getting it ready for my first look. Went that extra step which was noted and appreciated.

Sales

I had been originally recommended by a friend to see Bill Birch at BMW Synter Maidenhead due to a positive experience. After visiting the BMW branch I was very impressed with the service and attention to detail provided by Bill and Ashley Grimble.

Sales

Simple and efficient process

Sales

Love my new car and my experience through getting my car was very nice

Sales

Excellent service

Sales

Great service. Jeremy was a true gentleman. Great sense of humour. Very caring.

Sales

Very smart and clean premises and extremely helpful staff.

Sales

Car was delivered at my convenience and without any issues at all. Handover process was smooth and informative, without being tedious.

Sales

Carwyn Lloyd the sales manager Very professional, prompt and timely communication

Sales

Very supportive

Sales

Bill was very helpful and I got nice car

Sales

Even though our delivery had a hick up (system in our new car not working when we had come to pick it up), the way the team/Carwyn dealt with it showed immense professionalism, empathy and genuine personal involvement/concern. Great job!

Sales

Sytner Maidenhead have been great. My issue is with your corporate support.

Sales

Friendly professional service in a relaxed atmosphere

Sales

I could not fault the way everything was done.

Sales

During the purchase was excellent. Quite disappointed to find my M5 Competition was sitting outside, uncovered in collection day. I had specifically requested it was inside under a cover.

Sales

Excellent experience, I got the exact car I wanted, the service from Louise, Kevin and Carwyn was 1st Class would highly recommend to anyone

Sales

Staff under pressure so sometimes a slower response in comms

Sales

Again excellent customer service was delivered by all members of the team. I was kept up to date throughout all stages of ordering. My vehicle handover was exemplary, all aspects of the car were explained to me and any questions I had were explained

Sales

Good service provided, and help in selecting the right car, straight forward approach to letting us know what cars would be available in the timescale we needed a car.

Sales

Always get excellent service no matter who I am dealing with, this time it was Carwyn brilliant from start to finish

Sales

All the advice given was very helpful